Dear The Palms Family,
By this time, we hope to have spoken to each of you personally about your family member or loved one who is part of The Palms community. As you now know, we are doing everything we can to protect the health and well-being of the most vulnerable age demographic that faces COVID-19. We Thank You sincerely for the trust you put in us.
Our desire is to keep you updated with any new developments, changes to our prevention measures and adjustments to our visitor policy surrounding the coronavirus.
Currently, there are no known instances of COVID-19 at The Palms by staff or resident. We continue to follow guidance from the Centers for Disease Control and Prevention (CDC) and other health and government officials. The Palms’ top priority remains the health and well-being of your loved one, our residents, and staff.
Right now we are focused on prevention and exercising an abundance of caution as we continue to execute our infectious disease protocols to promote everyone’s safety. To that end we have modified our visitor’s policy and will implement the following changes effective March 17th 2020 at 5:00pm:
We are restricting all outside visitors and families to our communities until further notice…
Only our The Palms staff, healthcare professionals and government officials who are required to care for our residents will be allowed entry into the community.
- On Sunday, Governor Gavin Newsom and Health care officials mandated that no family members can visit assisted living or nursing homes at this time except at end of life situations. We are adhering to this directive and will postpone family visits until the directive is lifted and more is known.
- Administrators will be afforded discretion on visitors for residents at end of life to compassionately meet the needs of the family while promoting safety for others as well.
- If your visit is approved by the Administrator, you will be required to wear a mask.
- All visitors in these special circumstances will be subject to our screening protocols required for entry.
Our team never ceases to amaze me with their commitment, resilience and creativity. I know in the coming days and weeks that those inventive minds will find new and unexpected ways to keep our residents engaged and connected. The families of our The Palms residents are 100% part of our community – now more than ever. I look forward to keeping in touch, and enabling our residents to feel your presence, love and support every day.
Please do reach out if you have additional questions or concerns. My door is always open.
Jason Reyes | Calson Management, LLC
4950 Allison Parkway Suite F
Vacaville, CA 95688